As the Information Technology has made the service contracting business reach the mass at a rapid rate, it has become very important for every owner of service contracting business to stand out in the competition. Only providing top-notch quality service is not enough, one has to become a good learner of the market strategies to globalise his service contracting business. The two most important ways to differentiate your service contracting business from the competition is to use the social media like Facebook, Twitter and Linked In and listen to your customer with great care.
This article will define the above said two points to improve your service contracting business.
- Use of Social Media:- Social media is the best source to reach the people. By using social media you can share the views of your customers and also tell them about the services which your company offer. You can use this media to inform the people about your service contracting business and why should they opt for you. A survey on the number of users of social media shows that nearly 1.7 million people use Facebook (leaving aside the surveys on other social media). Social media sites give opportunity to the users to communicate with other such service contracting business owners. And if the owners add you in their circles then you can also get some latest information about how they are trying to satisfy the customers by delivering services. This will definitely help you a lot. Account with more number of likes always attracts more traffic. If you have more number of likes, then people will visit your website and if they require any kind of service they will contact you either through email or phone. The increase in the number of likes in a social media makes the customer believe that it is trust worthy.
- Carefully listen to your customer: In order to attain success in service contracting business, you have to listen carefully to your customer. Find out in which field they need your service. Ask them the deadline of delivering that service. Don’t delay in providing customer service and try to give them some offers or discounts to attract the customer. Try to give the customer quality service. If you give them quality service and that too within an affordable price the customer will definitely stay with you in the long run. Give good training to the customer service provider personnel isn’t a bad idea. If they are properly trained then they will make no faults while servicing. Even when your contract period with the customer is over, call them (though less frequently) to know the condition of the product. And if they make any complaints regarding the service then try to fix it and assure them that it will not happen again in future and you are really feeling very sorry for it.
Apart from this building an attractive website, giving online and offline ads, and an arrangement of weekly fun staff meeting where you can discuss about various steps required to take your service contracting business to the top are some other points which cannot be ignored.